SOWA OPAC : Catalogues of The Library of John Paul II University in Biala Podlaska

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Book

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Quality Service Management : A Guide to Improving Business Processes / John Maleyeff. - New York ; London : Routledge Taylor & Francis Group, 2022. - XX, 202 stron : ilustracje ; 24 cm.

Author

Maleyeff John 1955- Autor

Form of Work

Książki

Subject

Zarządzanie Zarządzanie jakością

Domain

Zarządzanie i marketing Językoznawstwo Edukacja i pedagogika

Słowo kluczowe

reengineering management evaluation

Includes bibliographical references and index.

Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.

available only on site

This item is available in one branch. Expand information to see details.

Biblioteka Główna. Czytelnie

Copies are only available in the library: sygn. 21544.IX.7 [Czytelnia C] (1 egz.)

Book

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Focus on Assessment / Eunice Eunhee Jang. - Oxford : Oxford University Press, 2014. - X, 198 stron : ilustracje ; 24 cm.

(Oxford Key Concepts for the Language Classroom)

Author

Jang Eunice Eunhee Autor

Form of Work

Książki

Subject

Nauczanie języków obcych

Domain

Językoznawstwo Edukacja i pedagogika

Słowo kluczowe

foreign language assessment study and teaching English language evaluation

Includes bibliographical references (pages 178-192) and index.

Focus on Assessment helps teachers to understand research evidence in language assessment for students aged 6-16, and to develop an ability to design, implement, and critically evaluate language assessment, with reference to language frameworks and standards for assessment in school education.

available to loan

This item is available in 3 branches. Expand the list to see details.

Biblioteka Główna. Magazyny

Brak informacji o dostępności: sygn. P.18475.XXIV.14 [Magazyn 1], P.18474.XXIV.14 [Magazyn 1] (2 egz.)

Biblioteka Główna. Wypożyczalnie

There are copies available to loan: sygn. 21405.XXIV.14 [Wypożyczalnia A] (1 egz.)

Biblioteka Główna. Czytelnie

Copies are only available in the library: sygn. 21404.XXIV.14 [Czytelnia A] (1 egz.)

Book

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rate

Language learning with technology : ideas for integrating technology in the language classroom / Graham Stanley ; consultant and editor: Scott Thornbury. - XI, 250 pages : illustrations ; 25 cm.

(Cambridge Handbooks for Language Teachers)

Author

Stanley Graham. Autor Thornbury Scott 1950- . Redakcja

Form of Work

Książki

Subject

Language and languages Educational technology

Domain

Językoznawstwo Edukacja i pedagogika

Słowo kluczowe

integrating technology writing project work speaking evaluation pronunciation assessment listening reading learning community grammar vocabulary

Includes index.

Language Learning with Technology is for teachers interested in integrating technology into their classroom practice. The book contains 150 classroom activities for beginner to advanced level learners, incorporating a wide range of up-to-date technologies, such as mobile technologies and social networking. It puts pedagogy first, with the content organised around areas of language learning rather than technology types. Chapters cover language skills and the language areas of grammar, pronunciation and vocabulary, as well as project work and assessment and evaluation.

available only on site

This item is available in one branch. Expand information to see details.

Biblioteka Główna. Czytelnie

Copies are only available in the library: sygn. 18155.XXIV.14.7 [Czytelnia A] (1 egz.)