SOWA OPAC : Catalogues of The Library of John Paul II University in Biala Podlaska

2 results

Book

In basket

rate

Service quality in leisure, events, tourism and sport / by John Buswell, Formerly University of Gloucestershire, UK, Christine Williams, University of Central Lancashire, UK, Keith Donne, University of Gloucestershire, UK, and Carley Sutton, University of Central Lancashire, UK. - Second Edition. - Wallinford, CABI, 2017. - XIV, 308 pages ; 25 cm.

(CABI Tourism Texts)

Author

Buswell John. Autor Williams Christine 1951-. Autor Donne Keith. Autor Sutton Carley. Autor

Form of Work

Książki

Subject

Turystyka Czas wolny od pracy Jakość usług

Domain

Podróże i turystyka Kultura fizyczna i sport

Słowo kluczowe

tourism leisure industry service quality event

Christine Williams is the first author listed on the title page of the first edition.

Includes bibliographical references and index.

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

available to loan

This item is available in 3 branches. Expand the list to see details.

Biblioteka Główna. Magazyny

There are copies available to loan: sygn. P.17485 [Magazyn 1], P.17486 [Magazyn 1], P.17484 [Magazyn 1] (3 egz.)

Biblioteka Główna. Wypożyczalnie

There are copies available to loan: sygn. 18190.XX.5 [Wypożyczalnia B] (1 egz.)

Biblioteka Główna. Czytelnie

Copies are only available in the library: sygn. 18189.XX.5 [Czytelnia B] (1 egz.)

Book

In basket

rate

Social Media in Travel, Tourism and Hospitality : theory, practice and cases / edited by Marianna Sigala, Evangelos Christou, Urlike Gretzel. - London: Routledge Taylor & Francis Group, 2016. - XXII, 316 pages ; 25 cm.

(New Directions in Tourism Analysis)

Author

Sigala Marianna. Redakcja Christou Evangelos. Autor Gretzel Ulrike. Autor

Form of Work

Książki

Subject

Turystyka Podróże Hotelarstwo Media społecznościowe

Domain

Podróże i turystyka Kultura fizyczna i sport

Słowo kluczowe

social media leisure industry hospitality service quality tourism

Includes bibliographical references and index.

Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.

available to loan

This item is available in 3 branches. Expand the list to see details.

Biblioteka Główna. Magazyny

There are copies available to loan: sygn. P.17489 [Magazyn 1], P.17488 [Magazyn 1], P.17487 [Magazyn 1] (3 egz.)

Biblioteka Główna. Wypożyczalnie

There are copies available to loan: sygn. 18192.XX.5 [Wypożyczalnia B] (1 egz.)

Biblioteka Główna. Czytelnie

Copies are only available in the library: sygn. 18191.XX.5 [Czytelnia B] (1 egz.)