Service quality in leisure, events, tourism and sport

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Service quality in leisure, events, tourism and sport / by John Buswell, Formerly University of Gloucestershire, UK, Christine Williams, University of Central Lancashire, UK, Keith Donne, University of Gloucestershire, UK, and Carley Sutton, University of Central Lancashire, UK. - Second Edition. - Wallinford, CABI, 2017. - XIV, 308 pages ; 25 cm.

(CABI Tourism Texts)

Author

Buswell John. Autor Williams Christine 1951-. Autor Donne Keith. Autor Sutton Carley. Autor

Form of Work

Książki

Subject

Turystyka. Czas wolny od pracy Jakość usług

Domain

Podróże i turystyka Kultura fizyczna i sport

Słowo kluczowe

tourism leisure industry service quality event

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

zob. w.bibliotece.pl

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Availability:

Biblioteka Główna. Magazyny

There are copies available to loan: sygn. P.17485 [Magazyn 1], P.17486 [Magazyn 1], P.17484 [Magazyn 1] (3 egz.)

Biblioteka Główna. Wypożyczalnie

There are copies available to loan: sygn. 18190.XX.5 [Wypożyczalnia B] (1 egz.)

Biblioteka Główna. Czytelnie

Copies are only available in the library: sygn. 18189.XX.5 [Czytelnia B] (1 egz.)

Notes:

General note

Christine Williams is the first author listed on the title page of the first edition.

Bibliography, etc. note

Includes bibliographical references and index.